Frequently asked questions

Demo images in templates are for preview only — replace them before going live.

• Use your own photos, licensed stock, or free sources like Unsplash or Pexels.
• AI Chat can generate new images — check credits before batch generation.

Next: AI image guide

Yes — templates, AI Chat, and WordPress (Elementor) are all designed for non-developers.

• Use the wizard for template checkout and DNS.
• Use AI Chat to edit copy and layout in plain language.
• Need custom dev? Submit a detailed ticket via Support.

Next: Website guide · Open AI Chat

Start from a template or AI Chat website mode — both paths end in a hosted Codibu project.

1. Go to Create your website or AI Chat → Website.
2. Pick a template or describe your business in chat.
3. Complete checkout/hosting steps and connect a domain when ready.

Next: Step-by-step website guide

Refund rules depend on whether you bought a one-time service, subscription, or domain.

• One-time services: Request a refund from Support before work starts. After work begins, hourly fees may apply.
• Subscriptions: Cancel from your account billing area; changes apply on the next cycle.
• Domains: Follow registrar policy — contact support with your domain name.

Next: Checkout & billing guide

Codibu templates and AI-generated pages are responsive by default.

1. Preview on phone or use browser device mode before publish.
2. In WordPress/Elementor, check mobile breakpoints in the editor.
3. If layout breaks on a specific page, note the URL and send a screenshot to Support.

Next: WordPress guides · Contact support

Pricing combines hosting plans, optional add-ons (domains, email), and AI credits for generation features.

1. See plan options on Pricing and during Create your website.
2. AI Chat shows your credit balance at the top of the workspace.
3. For custom quotes, open Support.

Next: View pricing · Checkout guide

Yes — Codibu sites run on AWS infrastructure with managed hosting tuned for WordPress and static sites.

1. Pick a hosting plan during checkout or in your project settings.
2. After deploy, your site is served from Codibu-managed infrastructure (not a shared cPanel box).
3. Use your project dashboard to confirm status and DNS.

Next: Hosting & plans guide · Contact support if a site stays offline after deploy.

Credits pay for AI generation (images, video, some website actions). Your balance appears at the top of AI Chat.

1. New accounts receive welcome credits at signup.
2. Each action deducts based on model and output size.
3. Purchase more from billing if you run low.

Next: Credits & limits guide · Pricing

Open the Image tab in AI Chat, write a prompt, pick a model, then save outputs to your gallery.

• Image-to-video and edits stay in the same workspace tab.
• Large batches may queue — wait for the progress indicator.

Next: Image generation guide

AI Chat is the Codibu workspace for chat, website authoring, images, video, and app drafts.

• Chat — general Q&A and product help.
• Website — build and edit HTML or WordPress projects.
• Image / Video — generate media (uses credits).
• App — mobile app draft mode.

Next: Open AI Chat · AI Chat overview guide

Generations fail when credits run out, the prompt is blocked, the model queue times out, or the upstream provider errors.

1. Check credit balance in AI Chat.
2. Shorten the prompt and retry once.
3. Note the exact error text and time — include in a support ticket if it repeats.

Next: Limits guide

Browse the template gallery, filter by style, then start checkout from your chosen design.

1. Visit Create your website.
2. Select a template — you can change content after provisioning.
3. Complete hosting and domain steps in the wizard.

Next: Start from templates

Publishing connects your project to hosting and makes the site reachable on your domain.

1. Finish content in AI Chat Website mode or your template project.
2. Go through deploy/checkout steps in the website workspace.
3. Verify DNS — see the domains guide if the URL does not resolve.

Next: Deploy stage guide

Website (HTML/static) — fast AI-authored pages you preview and deploy from AI Chat. Best for marketing sites and quick launches.

WordPress — full CMS with Elementor, plugins, and wp-admin. Best when you need blogging, WooCommerce, or familiar WP workflows.

Next: Website guides · WordPress guides

After provisioning, open wp-admin → Pages → Edit with Elementor for drag-and-drop layout changes.

• Use Codibu-provided themes as a starting point.
• Clear cache after large edits if preview looks stale.

Next: WordPress guides

Update in Elementor or wp-admin, then click Update/Publish on the page. For new pages, add them to menus under Appearance → Menus.

If the live site does not update, hard-refresh or check caching plugins.

Next: WordPress guides · Submit a support ticket with the page URL.

App projects begin in AI Chat app/draft mode — describe your mobile app and iterate on screens.

1. Open AI Chat and switch to App-related mode.
2. Draft UI flows, then export or continue in the app workspace.
3. For build/signing questions, include platform (iOS/Android) in your support ticket.

Next: App draft guide

Draft mode helps you prototype screens and flows before a full native build pipeline.

• Iterate prompts to refine layout and copy.
• Save drafts to your project list.
• Production builds may require additional setup — ask support with your project name.

Next: App draft guide · Open AI Chat

Yes — register new domains or connect existing ones from the domains workspace.

• Search availability from My domains or project DNS step.
• Transfers require unlock/auth code from your current registrar.

Next: Domains overview

Point your domain to Codibu DNS or update nameservers at your registrar.

1. Add the domain in My domains or during project setup.
2. Copy the DNS records Codibu shows you.
3. Wait for propagation (often minutes, sometimes up to 48 hours).

Next: Connect domain guide

Codibu provisions SSL certificates when your domain is correctly pointed and the site is deployed.

1. Confirm DNS records match Codibu instructions.
2. Wait for certificate issuance after DNS propagates.
3. If HTTPS fails after 24h, open Support with domain + screenshot.

Next: DNS records guide · Contact support

Hosting/subscriptions bill on a cycle; AI credits are consumed per generation action.

• View subscriptions in account billing settings.
• Top up credits when AI Chat shows a low balance.
• Receipts and invoices are emailed by Stripe when applicable.

Next: Checkout guide · Billing support

Open billing/subscriptions from your account dashboard and select cancel or upgrade.

Cancellation stops future charges; your site may remain active until the period ends depending on plan terms.

Next: Billing guide · Contact support with your account email.

First confirm you are using the same email you signed up with and check spam for verification messages.

1. Use Sign in → password reset if needed.
2. Try another browser or incognito window.
3. Still blocked? Submit a ticket with your email and error screenshot.

Next: Account FAQs · Contact support

Signed-in users manage sites from the workplace dashboard and AI Chat project list.

• Workplace — quick actions and overview.
• My projects — websites and apps.
• My domains — DNS and registration.

Next: Workspace guide · Projects guide

Signed-in users can submit tracked tickets; everyone can browse guides and email support.

1. Try Guides and search this FAQ first.
2. Open Support → sign in → submit a ticket with project URL and screenshots.
3. Or email support@codibu.com for urgent issues.

Next: Search help · Submit a support request

We usually respond within one business day (often sooner). High-urgency production outages get prioritized when marked in your ticket.

Include project name, URLs, and steps to reproduce so we can reply in one pass.

Next: Submit a support request · Browse guides