Frequently asked questions

Start from a template or AI Chat website mode — both paths end in a hosted Codibu project.

1. Go to Create your website or AI Chat → Website.
2. Pick a template or describe your business in chat.
3. Complete checkout/hosting steps and connect a domain when ready.

Next: Step-by-step website guide

Yes — Codibu sites run on AWS infrastructure with managed hosting tuned for WordPress and static sites.

1. Pick a hosting plan during checkout or in your project settings.
2. After deploy, your site is served from Codibu-managed infrastructure (not a shared cPanel box).
3. Use your project dashboard to confirm status and DNS.

Next: Hosting & plans guide · Contact support if a site stays offline after deploy.

Refund rules depend on whether you bought a one-time service, subscription, or domain.

• One-time services: Request a refund from Support before work starts. After work begins, hourly fees may apply.
• Subscriptions: Cancel from your account billing area; changes apply on the next cycle.
• Domains: Follow registrar policy — contact support with your domain name.

Next: Checkout & billing guide

AI Chat is the Codibu workspace for chat, website authoring, images, video, and app drafts.

• Chat — general Q&A and product help.
• Website — build and edit HTML or WordPress projects.
• Image / Video — generate media (uses credits).
• App — mobile app draft mode.

Next: Open AI Chat · AI Chat overview guide

Credits pay for AI generation (images, video, some website actions). Your balance appears at the top of AI Chat.

1. New accounts receive welcome credits at signup.
2. Each action deducts based on model and output size.
3. Purchase more from billing if you run low.

Next: Credits & limits guide · Pricing

Website (HTML/static) — fast AI-authored pages you preview and deploy from AI Chat. Best for marketing sites and quick launches.

WordPress — full CMS with Elementor, plugins, and wp-admin. Best when you need blogging, WooCommerce, or familiar WP workflows.

Next: Website guides · WordPress guides

Publishing connects your project to hosting and makes the site reachable on your domain.

1. Finish content in AI Chat Website mode or your template project.
2. Go through deploy/checkout steps in the website workspace.
3. Verify DNS — see the domains guide if the URL does not resolve.

Next: Deploy stage guide

Update in Elementor or wp-admin, then click Update/Publish on the page. For new pages, add them to menus under Appearance → Menus.

If the live site does not update, hard-refresh or check caching plugins.

Next: WordPress guides · Submit a support ticket with the page URL.

App projects begin in AI Chat app/draft mode — describe your mobile app and iterate on screens.

1. Open AI Chat and switch to App-related mode.
2. Draft UI flows, then export or continue in the app workspace.
3. For build/signing questions, include platform (iOS/Android) in your support ticket.

Next: App draft guide

Draft mode helps you prototype screens and flows before a full native build pipeline.

• Iterate prompts to refine layout and copy.
• Save drafts to your project list.
• Production builds may require additional setup — ask support with your project name.

Next: App draft guide · Open AI Chat

Yes — register new domains or connect existing ones from the domains workspace.

• Search availability from My domains or project DNS step.
• Transfers require unlock/auth code from your current registrar.

Next: Domains overview

Point your domain to Codibu DNS or update nameservers at your registrar.

1. Add the domain in My domains or during project setup.
2. Copy the DNS records Codibu shows you.
3. Wait for propagation (often minutes, sometimes up to 48 hours).

Next: Connect domain guide

Hosting/subscriptions bill on a cycle; AI credits are consumed per generation action.

• View subscriptions in account billing settings.
• Top up credits when AI Chat shows a low balance.
• Receipts and invoices are emailed by Stripe when applicable.

Next: Checkout guide · Billing support

Signed-in users manage sites from the workplace dashboard and AI Chat project list.

• Workplace — quick actions and overview.
• My projects — websites and apps.
• My domains — DNS and registration.

Next: Workspace guide · Projects guide

Signed-in users can submit tracked tickets; everyone can browse guides and email support.

1. Try Guides and search this FAQ first.
2. Open Support → sign in → submit a ticket with project URL and screenshots.
3. Or email support@codibu.com for urgent issues.

Next: Search help · Submit a support request

We usually respond within one business day (often sooner). High-urgency production outages get prioritized when marked in your ticket.

Include project name, URLs, and steps to reproduce so we can reply in one pass.

Next: Submit a support request · Browse guides