Frequently asked questions

Start from a template or AI Chat website mode — both paths end in a hosted Codibu project.

1. Go to Create your website or AI Chat → Website.
2. Pick a template or describe your business in chat.
3. Complete checkout/hosting steps and connect a domain when ready.

Next: Step-by-step website guide

Refund rules depend on whether you bought a one-time service, subscription, or domain.

• One-time services: Request a refund from Support before work starts. After work begins, hourly fees may apply.
• Subscriptions: Cancel from your account billing area; changes apply on the next cycle.
• Domains: Follow registrar policy — contact support with your domain name.

Next: Checkout & billing guide

Pricing combines hosting plans, optional add-ons (domains, email), and AI credits for generation features.

1. See plan options on Pricing and during Create your website.
2. AI Chat shows your credit balance at the top of the workspace.
3. For custom quotes, open Support.

Next: View pricing · Checkout guide

Yes — templates, AI Chat, and WordPress (Elementor) are all designed for non-developers.

• Use the wizard for template checkout and DNS.
• Use AI Chat to edit copy and layout in plain language.
• Need custom dev? Submit a detailed ticket via Support.

Next: Website guide · Open AI Chat

Yes — Codibu sites run on AWS infrastructure with managed hosting tuned for WordPress and static sites.

1. Pick a hosting plan during checkout or in your project settings.
2. After deploy, your site is served from Codibu-managed infrastructure (not a shared cPanel box).
3. Use your project dashboard to confirm status and DNS.

Next: Hosting & plans guide · Contact support if a site stays offline after deploy.

Publishing connects your project to hosting and makes the site reachable on your domain.

1. Finish content in AI Chat Website mode or your template project.
2. Go through deploy/checkout steps in the website workspace.
3. Verify DNS — see the domains guide if the URL does not resolve.

Next: Deploy stage guide

Browse the template gallery, filter by style, then start checkout from your chosen design.

1. Visit Create your website.
2. Select a template — you can change content after provisioning.
3. Complete hosting and domain steps in the wizard.

Next: Start from templates

Point your domain to Codibu DNS or update nameservers at your registrar.

1. Add the domain in My domains or during project setup.
2. Copy the DNS records Codibu shows you.
3. Wait for propagation (often minutes, sometimes up to 48 hours).

Next: Connect domain guide

Yes — register new domains or connect existing ones from the domains workspace.

• Search availability from My domains or project DNS step.
• Transfers require unlock/auth code from your current registrar.

Next: Domains overview

Codibu provisions SSL certificates when your domain is correctly pointed and the site is deployed.

1. Confirm DNS records match Codibu instructions.
2. Wait for certificate issuance after DNS propagates.
3. If HTTPS fails after 24h, open Support with domain + screenshot.

Next: DNS records guide · Contact support

Signed-in users manage sites from the workplace dashboard and AI Chat project list.

• Workplace — quick actions and overview.
• My projects — websites and apps.
• My domains — DNS and registration.

Next: Workspace guide · Projects guide