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Credits, queues, and what to do when something fails

Quick playbook for the most common errors and waiting screens.

Billing and seats

Stripe subscription, portal, grace period.

Closing your account

Data and billing notes.

Overdue payments

Resolve billing issues.

Payment methods

Cards and billing.

Remove ‘Designed by WooThemes’ from footer

The footer credits on both the left and right side can be customized through our options panel in the ‘Footer Customization’ area. For St...

2020 New Visa Requirements for Subscriptions with a Free Trial

Visa is updating their conditions which govern the use of free-trials and introductory offers as part of an ongoing subscription service....

Accepting Apple Pay with WooCommerce

Overview Apple Pay can be enabled with certain WooCommerce payment gateways. Depending on the gateway, the set up for Apple Pay can be st...

Account limits

Plans and quotas.

Adding media to a project

Upload images and files.

Administration Screens

The Administration Screen provides access to the control features of your WordPress installation. Common Layout # Each Administration Scr...

Advanced Payment Gateway Features

Overview This document covers some advanced features of WooCommerce payment gateway integration plugins (specifically those built by SkyV...

AI Autopilot

Env flags, draft suggestions, approval before publish.

Change email subject lines

Add code to your child theme’s functions.php file or via a plugin that allows custom functions to be added, such as the Code snippets plu...

Change Subscription from Automatic to Manual Payments

If a customer has created a subscription using a payment gateway with automatic recurring payment support, and the customer now wants to...

Change the default state and country on the checkout

Add code to your child theme’s functions.php file or via a plugin that allows custom functions to be added, such as the Code snippets plu...

Changing the visibility of a project

Public and private options.

Changing your email

Keep your login current.

Changing your password

Stay secure.

Changing your username

Update your profile.

Chat mode — brainstorming and copy

Free-form conversation before you switch to a creation mode.

Checkout and Stripe

Line items, payment, and post-payment provisioning.

Checkout Field Editor

Customize your Checkout Fields via your admin panel The checkout field editor provides you with an interface to add, edit, and remove fie...

Conditional Shipping and Payments

Restrict shipping methods and payment gateways using conditional logic Conditional Shipping and Payments allows you to restrict the shipp...

Coupon Management

Coupons are a great way to offer discounts and rewards to your customers, and can help promote sales across your shop. To use coupons wit...

Creating a project

Organize your work.

Cropping a media

Basic image edits.

Customizing checkout fields using actions and filters

If you are unfamiliar with code and resolving potential conflicts, we have an extension that can help: WooCommerce Checkout Field Editor....

Deleting a project

Remove a project safely.

Deploy targets explained

new_site, existing WordPress, existing static, and draft_only.

Developer Guide to Multiple Subscriptions

This document is written for WooCommerce developers who want to extend or integrate with the WooCommerce Subscriptions plugin. To follow...

Discounts

Coupons and promotions.

Displaying a project

View project details.

Domain settings

Connect your domain.

Don’t allow PO BOX shipping

You need to add this code to your child theme’s functions.php file or via a plugin that allows custom functions to be added, such as the...

Failed Recurring Payment Retry System

WooCommerce Subscriptions is a premium plugin, and version 2.1 introduced a new system to automatically retry a recurring payment that ha...

From AI output to a live WordPress site

Website mode generates two tracks — static HTML or WordPress. Here is when to use each and how to deploy.

Get help from Codibu

Support tickets, guides library, and what to include.

Gifting for WooCommerce Subscriptions

WooCommerce Subscriptions makes it possible to offer subscription products in your WooCommerce store. Gifting for WooCommerce Subscriptio...

Global Payments Gateway

Take credit card payments with Global Payments directly on your store Global Payments for WooCommerce is a payment gateway plugin that al...

Hosting and plans

Static, WordPress, resources, and renewal.

Image mode — models, ratio, and size

Every toolbar option in Image mode and when a model is hidden.

Image-to-video mode

Animate a still with motion prompts and Kling/Seedance engines.

Limitations of PayPal Standard with Subscriptions

Although PayPal Standard is included free with Subscriptions, it is also one of the most limited payment gateways. For this reason, it is...

Manage mailboxes

Add, suspend, restore, delete, export.

Managing Orders

Orders are created when a customer completes the checkout process, and they are visible to users with Admin and Shop Manager roles only....

Manually Add or Edit a Subscription

This guide explains how you, as a store manager, can manually add or change a subscription in your WooCommerce store. We recommend starti...

Media settings

Upload limits and storage.

Navigating within the app

Find features and settings.

Pause, resume, restart, and deletion

Safe hosting lifecycle from overflow menu and settings.

PayPal Standard

PayPal Standard takes customers from your site to PayPal’s secure site to finish paying for their order. Requirements A PayPal Business a...

Privacy and the WooCommerce Marketplace

When a WooCommerce site uses an extension offered on WooCommerce.com, they may be: Collecting additional personal data, such as city and...

Privacy considerations when using official Payments extensions

If you choose to accept payments through a gateway like Stripe or PayPal, some of your — and your customers’ — data will be passed to the...

Privacy settings

Control visibility.

Privacy, security, and what not to paste

Practical rules for protecting yourself and your customers.

Project settings

Per-project options.

Project status badges

Draft, live, waiting DNS, payment issue, and more.

Registrar settings — renew, lock, auth code

Auto-renew, transfer lock, and EPP codes.

Removing a media from a project

Clean up attachments.

Renaming a project

Update project names.

Setting Up EU VAT Rates for Digital Products

EU VAT laws for digital goods changed on 1 January 2015, affecting B2C transactions only. VAT on digital goods must be calculated based o...

Setting up Taxes in WooCommerce

Setting up taxes and tax rates is one of the first tasks you want to perform when setting up a store. Taxes can be a complex matter, […]

Signing in to the dashboard

Access your workspace.

Start using the app

First steps after sign-up.

Store Manager Guide to Multiple Subscriptions

WooCommerce Subscriptions version 2.0 introduced a way to purchase different subscription products in the one transaction. Designing a sy...

Subscriber’s View

This guide provides an overview of functionality available to customers who purchase a subscription in your store via WooCommerce Subscri...

Subscription Function & Property Reference

This documentation is written for WooCommerce developers who want to extend or integrate with the WooCommerce Subscriptions plugin. To fo...

Subscription Orders

To track the life-cycle of a subscription, the WooCommerce Subscriptions extension creates relationships between orders and subscriptions...

Subscription Payment Methods & Gateways

WooCommerce Subscriptions is a premium extension that offers two methods for accepting recurring payments: Automatic payments Manual paym...

Subscription Product vs Subscription

WooCommerce Subscriptions provides two different, but related items: subscription products; and subscriptions. This guide provides an exp...

Subscription Renewal Process

This page provides information about actions that are taken when recurring payments are handled by WooCommerce Subscriptions. We recomm...

Subscription Renewal Synchronization Guide

This guide provides information about synchronizing subscription renewals with the WooCommerce Subscriptions extension. If you haven’t al...

Subscription Resubscribe Guide

A resubscribe is a special type of subscription renewal that applies only to a subscription that has ended. After a customer’s subscripti...

Subscription Switching Guide

Customers can upgrade and downgrade their subscriptions, using the WooCommerce Subscriptions switching feature. We recommend reading the...

Subscriptions

Manage your plan.

Subscriptions and the GDPR

WooCommerce Subscriptions supports the tools that enable store managers to comply with the General Data Protection Regulation (GDPR). Thi...

Subscriptions Data Structures & Storage

This documentation is written for WooCommerce developers who want to extend or integrate with the WooCommerce Subscriptions plugin. To fo...

Subscriptions Early Renewal Guide

In WooCommerce Subscriptions 2.3, the option to allow customers to renew subscriptions early was introduced. This means that a customer d...

Subscriptions FAQ

WooCommerce Subscriptions is a premium extension, and this page has answers to commonly asked questions. We recommend reading the Subscri...

Subscriptions Feature Roadmap

WooCommerce Subscriptions is actively in development. This roadmap provides a guide to the current development plan. It’s provided to sho...

Subscriptions Filter Reference

This documentation is written for WooCommerce developers who want to extend or integrate with the WooCommerce Subscriptions plugin. To fo...

Subscriptions Payment Gateway Integration Guide

Adding subscription support to your existing payment gateway extension is a great way to attract new customers and provide a sought-after...

Subscriptions Store Manager Guide

This guide provides an overview of the features available to a store manager with the WooCommerce Subscriptions extension. Answers not fo...

Subscriptions Use Case: Coffee

Scenario You’ve always wanted to roast your own beans. You love the smell of coffee in the morning so much that you’ve started a store se...

Subscriptions Use Case: Coffee Beans Subscription Box

Scenario You’ve always wanted to roast your own beans. You love the smell of coffee in the morning so much that you’ve started a store se...

Subscriptions v2.0 Architectural Changes

WooCommerce Subscriptions v2.0 introduced a major architectural change relating to how subscription data is stored and accessed. This was...

Subscriptions v2.0: Database Upgrade Process for v1.5 to v2.0

To migrate stores using Subscriptions v1.5 to the new architecture of v2.0, Subscriptions uses a database upgrade script. This script wil...

Teams for WooCommerce Memberships

Overview Teams for WooCommerce Memberships lets you sell memberships to groups of people, such as companies, organizations, and classes....

Testing Subscription Renewal Payments

This is a technical guide to testing subscription renewal payments. It is written for WooCommerce developers to help them understand how...

The new CRUD classes in WooCommerce 2.7

High order volume is one of the best problems a store can have, but it can really slow down your site’s performance. That’s why our team’...

Two factor authentication

Add 2FA to your account.

Use Case: Conditional Shipping for Northern Ireland

Scenario Bob, a shop owner based in London, United Kingdom sells t-shirts. Bob has a tricky shipping case whereby shipping to Northern Ir...

Version 3.2

On July 4, 2011, WordPress Version 3.2 “Gershwin”, named in honor of the composer and pianist George Gershwin, was released to the public...

Video mode — models, duration, and aspect ratio

Text-to-video and engine-specific options in one place.

Website mode — Customize (Configure) stage

Product output, destination, media bundle, and hosting alignment.

Website mode — Publish (Deploy) stage

Domain, Stripe checkout, provisioning, and My Projects tracking.

What is this app?

Introduction to the platform.

What products are not permitted on my store when accepting payments with WooCommerce Payments?

Due to restrictions from card networks, our payment service providers, and their financial service providers, some businesses and product...

What’s New in Subscriptions 2.5

This new version includes two main features, various enhancements, and other fixes and updates. Version 2.5 is a “minor” release and shou...

What’s New in WooCommerce Subscriptions v2.0

WooCommerce Subscriptions version 2.0 has been in development for more than a year. This major new version reinvented the extension to ta...

Which Payment Option is Right for Me?

There are dozens of Payment Gateway options for WooCommerce. What is a payment gateway? A payment gateway in WooCommerce terms is a WordP...

Why aren’t Subscriptions Cancelled or Suspended at PayPal?

PayPal and WooCommerce Subscriptions both keep a record of your store’s subscriptions. As a result, the status of these subscriptions nee...

WooCommerce Memberships FAQ

For more details on WooCommerce Memberships, please see the documentation overview. Have a question of your own that’s not answered here?...

WooCommerce Memberships Import and Export

Memberships has a native CSV import / export that will allow you to: import a CSV of your members to update or merge membership data impo...

WooCommerce Memberships Profile Fields

Memberships has a native CSV import / export that will allow you to: import a CSV of your members to update or merge membership data impo...

WooCommerce Memberships Snippet Samples

Here are some sample snippets helpful for tweaking the functionality of the WooCommerce Memberships plugin. If you’re looking for more de...

WooCommerce Memberships Subscriptions Integration

Overview While WooCommerce Memberships works very well on its own to help you sell set-length memberships, it’s very tightly integrated w...

WooCommerce Memberships User Memberships

WooCommerce Memberships allows your customers to have one or more memberships, and these can be purchased or manually assigned by a shop...

WooCommerce Memberships vs Groups

This comparison document takes a look how WooCommerce Memberships compares to Groups for WordPress (free). The comparison assumes that yo...

WooCommerce Subscriptions

Capture Residual Revenue with Recurring Payments Can you guarantee how much money your store is going to make this month? If you offered...

WooCommerce Subscriptions Guide to VAT 2015 Changes

This guide provides information on how to update subscriptions created before 1st January 2015 using the WooCommerce Subscriptions extens...

Worldpay Online Payments

Advancing the ways the world pays Worldpay Online Payments Secure. Reliable. Simple Pricing Contract – 0.99% + 10p OR Pay as you go – 1.4...

Your WordPress site on Codibu

How hosting, domains, and wp-admin fit together.

How do billing and credits work together?

…n action. View subscriptions in account billing settings. Top up credits when AI Chat shows a low balance. Receipts and invoices are emailed…

How do AI credits work?

…del and output size. Purchase more from billing if you run low. Next: Credits & limits guide · Pricing

How do I cancel or change my plan?

Open billing/subscriptions from your account dashboard and select cancel or upgrade. Cancellation stops future charges; your site may remain…

How does Workspace Email mailbox billing work?

…ner confirmation—timing depends on your billing provider. Manage billing from the Billing tab on Workspace Email .

Are images on pre-built websites free to use?

…AI Chat can generate new images — check credits before batch generation. Next: AI image guide

How do I get a refund?

…Subscriptions: Cancel from your account billing area; changes apply on the next cycle. Domains: Follow registrar policy — contact support wi…

How much do I pay for services?

…tional add-ons (domains, email), and AI credits for generation features. See plan options on Pricing and during Create your website . AI Cha…

What is AI Chat and which modes should I use?

…s. Image / Video — generate media (uses credits). App — mobile app draft mode. Next: Open AI Chat · AI Chat overview guide

Why did my AI generation fail?

Generations fail when credits run out, the prompt is blocked, the model queue times out, or the upstream provider errors. Check credit balan…

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