Frequently asked questions

Refund rules depend on whether you bought a one-time service, subscription, or domain.

• One-time services: Request a refund from Support before work starts. After work begins, hourly fees may apply.
• Subscriptions: Cancel from your account billing area; changes apply on the next cycle.
• Domains: Follow registrar policy — contact support with your domain name.

Next: Checkout & billing guide

Credits pay for AI generation (images, video, some website actions). Your balance appears at the top of AI Chat.

1. New accounts receive welcome credits at signup.
2. Each action deducts based on model and output size.
3. Purchase more from billing if you run low.

Next: Credits & limits guide · Pricing

Hosting/subscriptions bill on a cycle; AI credits are consumed per generation action.

• View subscriptions in account billing settings.
• Top up credits when AI Chat shows a low balance.
• Receipts and invoices are emailed by Stripe when applicable.

Next: Checkout guide · Billing support

Open billing/subscriptions from your account dashboard and select cancel or upgrade.

Cancellation stops future charges; your site may remain active until the period ends depending on plan terms.

Next: Billing guide · Contact support with your account email.

First confirm you are using the same email you signed up with and check spam for verification messages.

1. Use Sign in → password reset if needed.
2. Try another browser or incognito window.
3. Still blocked? Submit a ticket with your email and error screenshot.

Next: Account FAQs · Contact support

Signed-in users manage sites from the workplace dashboard and AI Chat project list.

• Workplace — quick actions and overview.
• My projects — websites and apps.
• My domains — DNS and registration.

Next: Workspace guide · Projects guide