Frequently asked questions

Yes — templates, AI Chat, and WordPress (Elementor) are all designed for non-developers.

• Use the wizard for template checkout and DNS.
• Use AI Chat to edit copy and layout in plain language.
• Need custom dev? Submit a detailed ticket via Support.

Next: Website guide · Open AI Chat

Refund rules depend on whether you bought a one-time service, subscription, or domain.

• One-time services: Request a refund from Support before work starts. After work begins, hourly fees may apply.
• Subscriptions: Cancel from your account billing area; changes apply on the next cycle.
• Domains: Follow registrar policy — contact support with your domain name.

Next: Checkout & billing guide

Codibu templates and AI-generated pages are responsive by default.

1. Preview on phone or use browser device mode before publish.
2. In WordPress/Elementor, check mobile breakpoints in the editor.
3. If layout breaks on a specific page, note the URL and send a screenshot to Support.

Next: WordPress guides · Contact support

Pricing combines hosting plans, optional add-ons (domains, email), and AI credits for generation features.

1. See plan options on Pricing and during Create your website.
2. AI Chat shows your credit balance at the top of the workspace.
3. For custom quotes, open Support.

Next: View pricing · Checkout guide

Yes — Codibu sites run on AWS infrastructure with managed hosting tuned for WordPress and static sites.

1. Pick a hosting plan during checkout or in your project settings.
2. After deploy, your site is served from Codibu-managed infrastructure (not a shared cPanel box).
3. Use your project dashboard to confirm status and DNS.

Next: Hosting & plans guide · Contact support if a site stays offline after deploy.

Generations fail when credits run out, the prompt is blocked, the model queue times out, or the upstream provider errors.

1. Check credit balance in AI Chat.
2. Shorten the prompt and retry once.
3. Note the exact error text and time — include in a support ticket if it repeats.

Next: Limits guide

Update in Elementor or wp-admin, then click Update/Publish on the page. For new pages, add them to menus under Appearance → Menus.

If the live site does not update, hard-refresh or check caching plugins.

Next: WordPress guides · Submit a support ticket with the page URL.

App projects begin in AI Chat app/draft mode — describe your mobile app and iterate on screens.

1. Open AI Chat and switch to App-related mode.
2. Draft UI flows, then export or continue in the app workspace.
3. For build/signing questions, include platform (iOS/Android) in your support ticket.

Next: App draft guide

Draft mode helps you prototype screens and flows before a full native build pipeline.

• Iterate prompts to refine layout and copy.
• Save drafts to your project list.
• Production builds may require additional setup — ask support with your project name.

Next: App draft guide · Open AI Chat

Codibu provisions SSL certificates when your domain is correctly pointed and the site is deployed.

1. Confirm DNS records match Codibu instructions.
2. Wait for certificate issuance after DNS propagates.
3. If HTTPS fails after 24h, open Support with domain + screenshot.

Next: DNS records guide · Contact support

Hosting/subscriptions bill on a cycle; AI credits are consumed per generation action.

• View subscriptions in account billing settings.
• Top up credits when AI Chat shows a low balance.
• Receipts and invoices are emailed by Stripe when applicable.

Next: Checkout guide · Billing support

Open billing/subscriptions from your account dashboard and select cancel or upgrade.

Cancellation stops future charges; your site may remain active until the period ends depending on plan terms.

Next: Billing guide · Contact support with your account email.

First confirm you are using the same email you signed up with and check spam for verification messages.

1. Use Sign in → password reset if needed.
2. Try another browser or incognito window.
3. Still blocked? Submit a ticket with your email and error screenshot.

Next: Account FAQs · Contact support

Signed-in users can submit tracked tickets; everyone can browse guides and email support.

1. Try Guides and search this FAQ first.
2. Open Support → sign in → submit a ticket with project URL and screenshots.
3. Or email support@codibu.com for urgent issues.

Next: Search help · Submit a support request

We usually respond within one business day (often sooner). High-urgency production outages get prioritized when marked in your ticket.

Include project name, URLs, and steps to reproduce so we can reply in one pass.

Next: Submit a support request · Browse guides